Second new X51v with stuck pixel ... should I return?

NearlyCritical · 02-15-06, 07:54 AM

Just thought I would get some feedback. Had a new X51v delivered last week and it had 3 stuck pixels (one was white and in the centre of the screen). Called Dell and had them send out another unit which I received today. First thing I did was check for stuck pixels. This one has a white stuck pixel near the top left.

Should I ask for a third one? Should I be happy with what I have or expect no dead pixels at all? Am I tempting fate?

Howard2k · 02-15-06, 08:05 AM

Their cut-off for stuck pixels is two. So if you have three they will replace it, one or two and they don't have to (according to their policy).

I would give it a little time and see how much you notice it in day to day use.

mbhale · 02-15-06, 04:41 PM

Originally Posted by NearlyCritical

Just thought I would get some feedback. Had a new X51v delivered last week and it had 3 stuck pixels (one was white and in the centre of the screen). Called Dell and had them send out another unit which I received today. First thing I did was check for stuck pixels. This one has a white stuck pixel near the top left.

Should I ask for a third one? Should I be happy with what I have or expect no dead pixels at all? Am I tempting fate?

Send it back and don't get another one. Axim x51/v with WM5 is a piece of junk.

02-15-06, 04:57 PM

If i send it back for one dead pix and no longer have an axim then il have to leave aximsite and if we all leave youll be alone and no one will ever see your post again.Il keep just to see your funny posts.you can buy something else then go away i like it here with my x51v and friends. :cheers:

bluevolume · 02-15-06, 05:08 PM

Originally Posted by mbhale

Send it back and don't get another one. Axim x51/v with WM5 is a piece of junk.

Completely untrue. You obviously don't have one, so why make the comment?

spunker88 · 02-15-06, 07:09 PM

Originally Posted by bluevolume

Completely untrue. You obviously don't have one, so why make the comment?

Then why are there so many wm5/x51 complaints?

bluevolume · 02-15-06, 09:30 PM

Originally Posted by spunker88

Then why are there so many wm5/x51 complaints?

The post said that the x51v was a "piece of junk". That is what I had a problem with. To be honest though, this has really become the attitude on this site -- Dell sucks and has hung us all out to dry.

The TRUTH is that the x51v is a GREAT pda, that is suffering from some growing pains due to a new OS. Dell has done a great job with the updates (the latest of which is only about a month old), and has fixed the vast majority of the problems. The thing that Dell has screwed everyone on is the x50v upgrade, which is HORRIBLE. It is unusable, and they haven't done a thing to fix it other than provide a downgrade utility. This has just fed the fire, and everyone started lumping the x51v in with it -- which is completely unjustified.

This isn't just my opinion; I have QA'd both devices with real-world scenarios and got drastically different results. Everyone who has an x51v should take note, and see how far this device has come. And lets focus our attention on the real problem, the x50v.

02-16-06, 01:01 AM

Originally Posted by bluevolume

The post said that the x51v was a "piece of junk". That is what I had a problem with. To be honest though, this has really become the attitude on this site -- Dell sucks and has hung us all out to dry.

The TRUTH is that the x51v is a GREAT pda, that is suffering from some growing pains due to a new OS. Dell has done a great job with the updates (the latest of which is only about a month old), and has fixed the vast majority of the problems. The thing that Dell has screwed everyone on is the x50v upgrade, which is HORRIBLE. It is unusable, and they haven't done a thing to fix it other than provide a downgrade utility. This has just fed the fire, and everyone started lumping the x51v in with it -- which is completely unjustified.

This isn't just my opinion; I have QA'd both devices with real-world scenarios and got drastically different results. Everyone who has an x51v should take note, and see how far this device has come. And lets focus our attention on the real problem, the x50v.

Oh and don't forget that this is a forum, and in most all forums you will always see a lot more post of problems. This is how people help each other with issues. You will never see a forum online where everyone posts about how awesome something is, or what a great feature this or that has. Thats life, i guess.

I have not had any huge issues with my x51v and wm5. Battery life sucked until I read about and did the fake server trick with activesync.

I also agree that Dell has done a real decent job at working with the x51 wm5 issues. But they have dropped the ball with the x50. Thankfully I found this site before ordering my x51v, and new what I was getting into ( I thought my axim would be a hunk o junk with all the negitive posts I read ) thankfully I thought wrong.

As for the stuck pixel, send it back. If you pay a lot of money for something it should be perfect. I have a dell laptop, and I went through 3 lcd screens until I found one that didn't have light leakage. Several reps tried to tell me I couldn't get it replaced, but a simple I don't care what you think, I bought this laptop to watch dvd's and I can't because the leakage was soo bad it washed out the bottom 2"s of the screen.

Only other thing you can try is to massage the screen right above the stuck pixel to see if it will switch... might not work with touch screens... but it was something that people have done to fix stuck pixels on lcd's.

zimberto · 02-17-06, 11:27 PM

First of all, it doesn't hurt to ask. Secondly, you could try fixing the stuck pixel yourself.