Windows XP explorer issues when looking the mobile device folder

03-08-06, 03:54 AM

:rolling:

Dear all,

When installing my X51v and the activsync provided, a new folder was created in my windows XP explorer: the mobile device folder.

Unfortunately, I can't have access to this folder!!! Nothing in it and moreover the application give me an error (program not responding).

I was wondering that this folder contains the image of my Axim ! But nothing else than error.

Could you clarify me the situation?

How can I manage my Axim folders using my laptop when connected?

Thanks for your help. :approve:

spunker88 · 03-08-06, 06:56 AM

This folder only works when the axim is connected via activesync.

03-08-06, 07:24 AM

Thanks but, of course my axim is connected via the activsync 4.1

When opening the activsync window I want to go to the third icon named explorer to see what's in my axim but i always get an application error.
Moreover, the windows media player 10 does not detect any device!

But I can synchronise my mails, contacts,...

Seems very strange.

Note: I have re-installed more than ten times.....

spunker88 · 03-08-06, 06:41 PM

May be a wm5/as4.1 conflict

tostngdsnvoy · 03-09-06, 09:21 AM

This is a problem on your computer, not your Axim or ActiveSync 4.1. I also have the X51v and ActiveSync 4.1 and I have no problems at all. More than likely you've had your computer for a while and have a bunch of Internet toolbars installed. What is commonly forgotten is that EXPLORER and INTERNET EXPLORER are the SAME - the more junk installed on your PC, the less reliable it becomes. If you haven't already, I suggest you invest in Norton System Works 2006 and use Software Cleanup to remove any unwanted programs, then run Norton Win Doctor to improve the health of Windows.

OUBeaver · 03-09-06, 06:37 PM

Open ActiveSync and there is big button that says Explore. I think I had an error like that once, but clicking on Explore always worked for me.

You may have already tried this...if so, then tostngdsnvoy has a point because spyware is a bitch, causes all kinds and sorts of problems.

Also try rebooting your computer...you never know.

-Beav

03-10-06, 09:38 AM

Thanks a lot for this proposal of buying Norton systemworks 2006 but I've a company computer and not sure this fit in the IT policy. I'll check.

Any other similar software to propose? Is there a tool in Norton antivirus that I can use?

03-21-06, 04:27 AM

Hello,

I've tried quite everything but still in the same situation except that I have noticed something new.

When I dock my device, I have access to the explorer founction (I'm capable to see all the files and directories trough my laptop) but as soon as the synchronisation starts, the explorer function seems to be desactivated (not responding).

I have remove my windows XP service pack 2, i have removed all the yahoo and msn messengers, I have re-installed my internet explorer, I have re-installed the activesync and re-do a new device connection but still the same issue !!!!

What I did not tried is to disable the automatic synchronisation to see if I can use the explorer function for a long time and synchronise only when I don(t need the explorer function. How to do that (disabling the automatic sync)?

Please note that I can't add any software on my device as this action needs the explorer to initiate the add/remove function, so this connection issue is a real nightmare for me !!!!

Please, could you help me?

Reapman · 03-21-06, 10:51 AM

I've had this exact same issue, and I think someone else had a thread on here talking about this... to be honest I never found a solution, I ended up wiping both my computer and device (both for different reasons) and it started working again... I don't know why it started doing this (note, I did'nt install any ie "toolbars" as I don't use IE) Obviously something changed to cause it to break but I have no idea what that was.