New x51v - Activesynce won't recognise device = GUTTED

FutureMonkey · 03-23-07, 04:59 PM

Hi everyone

I have just received my x51v and am pulling my hair out trying to get it to communicate with my PC.

The problem :

ActiveSync says "Your device was not detected", though it says that "USB is available"

It's plugged in and I've even tried it with a second cable.

I have Windows XP SP2 with Windows firewall on. I'm using Activesync 4.1.

Please please help me, I want to play with my new toy!

Many thanks in advance.

philwbutler · 03-23-07, 05:28 PM

Hey Future,

I had the same issues a while back but I managed to get through it with some of information here in this forum.

1. Try creating a pair with your device from the computer.

If that does not work restart both systems and shoot for it again.

Once I got it to see my axim I was able to get 4.2 to work. Like I said it was a hit and miss with me.

2. Try updating to the newest active sync. 4.5 seems to be more repeatable at syncing than the previous versions. As a matter of fact I probably sync 98% of the time. The 2% usually requires me to go through the motions of setting up a new pair (Which the axim will request, when i select the sync from blutooth option).

Hope that helps...

FutureMonkey · 03-23-07, 06:24 PM

HOLY SH!!T. It worked!!! I installed the latest activesync! Fantastic - thatnk you so much!!!!

Originally Posted by philwbutler

Hey Future,

I had the same issues a while back but I managed to get through it with some of information here in this forum.

1. Try creating a pair with your device from the computer.

If that does not work restart both systems and shoot for it again.

Once I got it to see my axim I was able to get 4.2 to work. Like I said it was a hit and miss with me.

2. Try updating to the newest active sync. 4.5 seems to be more repeatable at syncing than the previous versions. As a matter of fact I probably sync 98% of the time. The 2% usually requires me to go through the motions of setting up a new pair (Which the axim will request, when i select the sync from blutooth option).

Hope that helps...

las97 · 03-24-07, 08:50 PM

CRAP! Someone help me!
I had to jump on this tread cause I thought it would help me, but it didn't.
I have updated ActiveSync, I have the USB in its own port on my Computer, I have uninstalled and reinstalled two times!
And all I still get is Connecting.......
The USB port is there, it just will not connect!
This all just happened out of the blue! :(
Can you help me PLEASE!?

Cannibul · 03-26-07, 09:19 PM

Originally Posted by las97

CRAP! Someone help me!
I had to jump on this tread cause I thought it would help me, but it didn't.
I have updated ActiveSync, I have the USB in its own port on my Computer, I have uninstalled and reinstalled two times!
And all I still get is Connecting.......
The USB port is there, it just will not connect!
This all just happened out of the blue! :(
Can you help me PLEASE!?

Are you running a firewall?

purcy · 03-27-07, 10:48 AM

Originally Posted by las97

CRAP! Someone help me!
I had to jump on this tread cause I thought it would help me, but it didn't.
I have updated ActiveSync, I have the USB in its own port on my Computer, I have uninstalled and reinstalled two times!
And all I still get is Connecting.......
The USB port is there, it just will not connect!
This all just happened out of the blue! :(
Can you help me PLEASE!?

Have you gone into Settings-Connections- USB to PC and unchecked the option "Advanced Network Functionality"? This makes the ActiveSync process a mere USB connection rather than ActiveSync going out to the internet to get your email and then acting as a server to the Axim - this part screws up a lot because of firewalls. I have this option unchecked on my Axim and when I sync now using the cradle (USB) I never have any problems. Also on the ActiveSync screen on the PC, go to Tools-Options and be sure "Allow USB connection" is checked.

lrem · 03-27-07, 12:29 PM

If it just says connecting.... It is almost certainly a firewall problem. Try making sure all firewalls are disabled and try again.

I had a similar situation with ZoneAlarm and the only way I could fix it was uninstalling ZoneAlarm (disabling it did not help, needed to uninstall). I now use Comodo as a firewall and don't have any problems.

purcy · 03-27-07, 02:43 PM

Originally Posted by lrem

If it just says connecting.... It is almost certainly a firewall problem. Try making sure all firewalls are disabled and try again.

I had a similar situation with ZoneAlarm and the only way I could fix it was uninstalling ZoneAlarm (disabling it did not help, needed to uninstall). I now use Comodo as a firewall and don't have any problems.

Strange, I use Zone Alarm (free version) and I was able to sync with it, but choose to do the USB to PC syncing, by disabling the Advanced Network Functionality option on the Axim; I don't think it would be wise to ever disable a firewall to sync your device - there are ways around that. Just my opinion.

04-29-07, 11:08 PM

What are the settings you have for Comodo I have switched to it and can not get AS to work

Thanks for any help

Rick

Quote:

If it just says connecting.... It is almost certainly a firewall problem. Try making sure all firewalls are disabled and try again.

I had a similar situation with ZoneAlarm and the only way I could fix it was uninstalling ZoneAlarm (disabling it did not help, needed to uninstall). I now use Comodo as a firewall and don't have any problems.

Richardjeffery · 05-22-07, 03:26 PM

Activesync USB problem. I have a X51v with the latest version of Rom A12 . I have discover that the Ax is not being recognised by Windows when using the cradle, it says "Windows cannot recognised the USB device connected to the usb port." I have checked all the setting and all seem correct. If I connect using bluetooth, or inferred this connects to the activesycn without any problems, I have discovered that if I uninstall the Broadcom bluetooth stack. The Usb cradle will now work without any problems. or any alteration to active sync setting on the pc. I wonder if anyone else has had this problem and is there a fix? I have also tried ticking & unticking Pc to Usb on the axim
It seems that the broadcom bluetooth stack software is causing the problem. On my Axim, the only reason I use broadcom stack is for my bluetooth headphones which will not work with ms bluetooth stack which is awful anyway. I know broadcom bluetooth stack is a workaround to give x51 owners better bluetooth support for different devices. As Dell looks like ditching PDA's I don't expect any more Rom updates. Or Wm6.

My setting
Pc-Active sync 4.5
Pc to Usb unticked
Active sync connection usb ticked
Rom A12

Lookforward to any advice
Regards

Richard J

aedmunds7 · 05-22-07, 04:16 PM

I have a Axim x50v, A5, WM2003se, AS 3.8; will not sync with current programs, etc but if I hard reset to factory settings - no problem - AS works. However, when I restore from backup file, AS refuses to work. What can I do?

Thank you.

ve8jl · 05-23-07, 11:11 AM

Originally Posted by Richardjeffery

Activesync USB problem. I have a X51v with the latest version of Rom A12 . I have discover that the Ax is not being recognised by Windows when using the cradle, it says "Windows cannot recognised the USB device connected to the usb port." I have checked all the setting and all seem correct. If I connect using bluetooth, or inferred this connects to the activesycn without any problems, I have discovered that if I uninstall the Broadcom bluetooth stack. The Usb cradle will now work without any problems. or any alteration to active sync setting on the pc. I wonder if anyone else has had this problem and is there a fix? I have also tried ticking & unticking Pc to Usb on the axim
It seems that the broadcom bluetooth stack software is causing the problem. On my Axim, the only reason I use broadcom stack is for my bluetooth headphones which will not work with ms bluetooth stack which is awful anyway. I know broadcom bluetooth stack is a workaround to give x51 owners better bluetooth support for different devices. As Dell looks like ditching PDA's I don't expect any more Rom updates. Or Wm6.

My setting
Pc-Active sync 4.5
Pc to Usb unticked
Active sync connection usb ticked
Rom A12

Lookforward to any advice
Regards

Richard J

Hi

I experienced the same problem yesterday when I tried to install the widcomm stack on my X51. With widcomm installed, I could not connect with activesync and my adim in the cradle. When I uninstalled widcomm, activesync in the cradle works fine. Any ideas? Thanks.

VE8JL

Richardjeffery · 05-23-07, 12:15 PM

Hi Ve8Jl

nice to see that some one has the same problem, I am going to delete the bluetooth stack files one by one to see If I can locate the file/program which is causing the problem or it could be just a reg error . I will keep you informed

Richard J

ve8jl · 05-23-07, 03:35 PM

[QUOTE=Richardjeffery;1362626]Hi Ve8Jl

nice to see that some one has the same problem, I am going to delete the bluetooth stack files one by one to see If I can locate the file/program which is causing the problem or it could be just a reg error . I will keep you informed

Richard J[/QUOTE

Richard

I only soft reset the axim after installing the widcomm as the install program suggested. When I noticed that activesync was not working, I reinstalled activesync on the pc and rebooted the computer but no difference.

I would have imagined that other people would have experienced this problem as my axim is pretty plain jane. I don't have any fancy stuff loaded onto it.

Please do advise if you come up with anything. Thanks.

VE8JL

ve8jl · 05-29-07, 03:19 PM

[QUOTE=ve8jl;1362712]

Originally Posted by Richardjeffery

Hi Ve8Jl

nice to see that some one has the same problem, I am going to delete the bluetooth stack files one by one to see If I can locate the file/program which is causing the problem or it could be just a reg error . I will keep you informed

Richard J[/QUOTE

Richard

I only soft reset the axim after installing the widcomm as the install program suggested. When I noticed that activesync was not working, I reinstalled activesync on the pc and rebooted the computer but no difference.

I would have imagined that other people would have experienced this problem as my axim is pretty plain jane. I don't have any fancy stuff loaded onto it.

Please do advise if you come up with anything. Thanks.

VE8JL

Richard

Were you able to discover anything with regard to this problem?

VE8JL