in-spirit

For the first five weeks, my Axim 51V worked liked a charm. All of a sudden today, the thing went into Media Mobile recording mode. Now I can't turn the device off; when I do, it simply powers up again and starts recording. I managed to get it into lock mode and now it is sitting and charging. I still can't turn it off.

Any suggestions? Thanks for your reply(ies),

David

Box

Soft reset, if you haven't tried that already.
Push tip of stylus into small hole in the back.

in-spirit

It tried both, neither one seems to work and I cannot delete the recording that's now eating up my memory.

purcy

Well, it sounds like it is time for the hard re-set; that will put your Ax back to factory setting. Did you open up Notes to see if there is a file that is making the recording?

in-spirit

...so I don't know what to look for when you suggest that there may be a file that is making the recording.

in-spirit

After the hard reset, the unit still goes into record mode after the initial setup. It also powers up by itself whenever I attempt to turn the unit off.

purcy

Well, that is hard to understand, as a hard reset stops everything. You pressed in the reset button on the back at the same time as holding in the power button, say for at least 20 seconds - then released both at the same time? Also try removing the battery for a few minutes then putting back in. Last ditch, go to Settings, Memory, Running Programs and see what is shown there, if anything is shown there, click on Stop All.

in-spirit

The hard reset did not seem to stop the unit from recording automatically. This is very upsetting.

Box

You aren't somehow pushing the button on the side by mistake?

mitkw

Originally Posted by in-spirit

The hard reset did not seem to stop the unit from recording automatically. This is very upsetting.

Remove the battery.
If your Axim has no power then it will stop running.
Then reinsert the battery and do a hard reset.
As a last ditch attempt call Dell Tech Support.

mlawless

Sounds almost like the record button is stuck. Try pressing it a couple of times to see if that helps.

__________________
:cheers:

Box

Originally Posted by mlawless

Sounds almost like the record button is stuck. Try pressing it a couple of times to see if that helps.

Good point, try remapping the recording hardware button to "none" and see if that fixes it. If so you know you have a problem with the button itself.

in-spirit

Thanks for all your assistance. Dell is sending me a new AXIM.

PatEllison

Originally Posted by in-spirit

For the first five weeks, my Axim 51V worked liked a charm. All of a sudden today, the thing went into Media Mobile recording mode. Now I can't turn the device off; when I do, it simply powers up again and starts recording. I managed to get it into lock mode and now it is sitting and charging. I still can't turn it off. Any suggestions? Thanks for your reply(ies), David

Flip the key lock on the side to keys off.. sounds like the record button is stuck in the pressed position. If you press and hold the record button it will keep recording. I received a X50v refurb direct from Dell with the Power button in this state. I could not shut it off.

in-spirit

Dell sent me a refurbished AXIM to replace my new one. Is this a standard practice from Dell? I just bought a new one five weeks ago and have a problem replacing it with one that's been used. Do they ever send new units to replace ones that don't work?