lostatsea

Hello,

I use a Socket barcode scanner which plugs into the top of the PDA (Dell X51V). After all the Socket software is installed (I checked in the programs), I now have been getting an error message that prevents the scanner from being used.

When pushing a button now which usually triggers the scanner (red beam), a blue box appears titled 'Shortcut Target' with a red X on the left-hand side and the message of 'Error opening the shortcut or locating the target filename'.

I have deleted and then reinstalled the Socket software and backed up some files and then restored the PDA, but none of this seems to work. I don't know what to do with file path/shortcut errors.

Can anyone offer some suggestions if you've encountered this before? Thanks.

kcallahan

First - Welcome to Mobilityste. Lot of good info and ppl here.

Second - I assume the barcode reader plugs into the SD or CF card slot. Where did you load the software? On the AX itself or on an SD or CF card?

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lostatsea

It's loaded on the Axim itself.

kcallahan

I did a search of the site and don't see too much about barcode readers. You might want to contact Socket themselves. I know sometimes there are issues with drivers on the plugin CF & SD slots.

I personally have a SD WiFi card and the original drivers would not work. I had to go to the manufacturer's WEB site and download the latest drivers.

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lostatsea

Thanks for your help kcallahan. I have been informed by someone who knows a lot more than me about this that my best option is to try a restore to the factory settings. I know this is not easy to do for someone like me. Do you know what needs to be done to restore the PDA to its factory settings? I will post this on the main board as well. Thanks again.

kcallahan

You would need to do a hard reset to restore the AX to the factory settings. To do a hard reset:

1 - Press the Power button to turn the Axim unit On.
2 - Press and hold the Power button down while using the Axim stylus to
press the Reset button at the same time.
3 - Release the Power button and the Reset button.
The To clear all data in the memory screen appears.
4 - Press the Contacts button on the Axim to delete all of the data in the
memory of the Axim handheld.

You should backup a ALL your data before you do this.

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